لَبَّيْكَ اللَّهُمَّ لَبَّيْك

Privacy Policy

Privacy Policy

Welcome to Al Muqadas Travel (“we”, “our”, “us”). We are a trusted travel service provider offering Hajj & Umrah packages, flight bookings, visa processing, accommodation, and transportation services.

We understand that your journey is not just travel — it is a deeply spiritual experience. Therefore, we are committed to protecting your personal information with the highest level of care, transparency, and security.

This Privacy Policy explains how we collect, use, and protect your data when you visit https://almuqadastravel.co.uk/ or use our services.


1. Information We Collect

To provide complete Hajj and Umrah travel services, we collect the following:

Personal & Identity Information
  • Full Name (as per passport)
  • Date of Birth
  • Passport Number & Expiry
  • Nationality
Contact Information
  • Email Address
  • Phone / WhatsApp Number
  • Residential Address
Travel & Booking Details
  • Umrah / Hajj package selection
  • Flight preferences
  • Hotel and transport requirements
Payment Information
  • Billing details
  • Payment transactions (processed securely via third-party providers)
Sensitive Information (Important)

Due to the nature of religious travel, we may collect:

  • Religious-related data (for Hajj/Umrah processing)
  • Health details (if required for travel assistance)

We only collect information that is strictly necessary to ensure your Hajj and Umrah journey is managed accurately, safely, and in full compliance with travel requirements.


2. How We Use Your Information

We use your data to deliver a complete, stress-free pilgrimage experience, including:

  • Processing Hajj & Umrah bookings
  • Arranging flights, hotels, and transport
  • Managing visa applications
  • Sending confirmations, updates, and travel guidance
  • Providing 24/7 customer support during your journey
  • Improving our services and website performance
  • Preventing fraud and ensuring secure transactions

Our goal is to use your information responsibly to deliver a seamless, spiritually focused, and worry-free travel experience from start to finish.


3. Sharing Your Information

To successfully manage your journey, we may share your data with:

  • Airlines and ticketing providers
  • Hotels in Makkah & Madinah
  • Transport and Ziyarat service providers
  • Saudi visa & immigration authorities
  • Payment processing companies

All partners are carefully selected to ensure your data remains secure and confidential.


4. International Data Transfers

As part of Hajj and Umrah services, your personal data may be transferred to countries such as Saudi Arabia.

We ensure appropriate safeguards are in place to protect your data during international transfers.


5. Data Security

We take your privacy seriously and implement:

  • Secure (SSL) encrypted connections
  • Protected booking systems
  • Restricted staff access to data
  • Regular system monitoring

However, no system is completely secure, and we encourage users to stay cautious online.


6. Cookies & Website Tracking

We use cookies to:

  • Improve website functionality
  • Analyze visitor behavior
  • Enhance user experience

You can control or disable cookies through your browser settings.


7. Your Rights (UK GDPR)

If you are based in the UK or EU, you have the right to:

  • Access your personal data
  • Request correction or updates
  • Request deletion of your data
  • Object to data processing
  • Withdraw consent at any time

To request this, contact us at: [info@almuqadastravel.co.uk]


8. Data Retention

We keep your data only as long as necessary to:

  • Complete your travel arrangements
  • Meet legal and regulatory requirements
  • Handle disputes or customer support

We ensure that your data is never kept longer than necessary and is handled with continued care even after your journey is completed.


9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.


10. Children’s Privacy

Our services are not intended for individuals under 18 without parental or guardian involvement.


11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on this page.


12. Contact Us

For any questions regarding your privacy or data:

Email: [info@almuqadastravel.co.uk]
Phone: [02045023777]
Address: [9A Waterborne Walk, Leighton Buzzard LU7 1DH UK]